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Terms & Conditions
1. Disclaimer
Our Terms and Conditions comply with UK legislation and are designed to ensure that our customers can shop with confidence and ease. These Terms and Conditions are only applicable to website sales.
While we do our best to keep information up-to-date and correct, we cannot guarantee this.
2. Definitions
The following definitions apply to these Terms and Conditions.
Contract. The contract for sale by us and purchase of goods by you.
Goods. The Mobility products, which are available for purchase from this Site in accordance with the Terms.
Site. Our world wide web address: http://www.localmobility.co.uk/
We. This Site is owned and operated by Local Mobility UK LTD. Registered office: 24 Market Street, Leigh, Lancashire, WN7 1DS. Registered Number: 06843866
3. Limitation of liability
Local Mobility UK Limited shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this Site, except as stated in the Terms and Conditions. Local Mobility UK Limited is not responsible for the Site’s accuracy or its fitness for a particular purpose.
Local Mobility UK Limited is not liable for any damages or losses resulting from your use of this Site.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
4. Data protection and privacy
Any details, which you provide to us from which we can identify you, are held and processed in accordance with our Privacy and Security Policy
5. Pricing
All prices are in British pounds (£) inclusive of VAT, unless otherwise specified. If the price goes up or down in between you placing and receiving your order, we will honour the original price.
6. Delivery
We will dispatch your order by post or courier. Items are normally delivered within 3 working days. Larger Items may take up to 7 working days. Next day delivery is available on certain products. Please contact us for information on any special requirements you may have. We do not ship outside the UK.
Delivery is free on all order over £50 orders under £50 will incur a £5 p&p Charge.
7. Payment
You may pay by any major credit card or debit card. We accept payment by Visa, MasterCard, Switch and Solo. If you wish to pay by cheque please contact us for details on how to place your order.
We will take payment from your card at the time we receive your order. Once your order is processed and dispatched card details will be removed from the system and cannot be retrieved.
8. Order acknowledgement
Your order will be acknowledged via email, as long as you enter a correct email address, on the understanding that delivery is subject to availability. Acceptance of the order will take place when your order is dispatched, unless you have cancelled the order in accordance with the instructions below.
9. Ordering and stock availability
Your order will normally be dealt with within 3 working days.
All items are subject to availability. If one item is not in stock, we will either:
- Wait for the missing item if it is readily available
- Send part of your order and the rest will follow at no extra charge.
You will always be emailed with the option to cancel any item of your order if you would rather not wait.
10. Cancellations, Returns and Refunds
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us.
We will provide a full product refund including VAT within 30 days of your notice. Postage costs are non refundable.
If you have purchased the Goods as a consumer, an order for Goods may be cancelled by notice in writing sent within the first 7 working days of your order beginning with the day after the day on which you receive the goods.
Goods must be returned unused, complete including all packaging. You are responsible for ensuring that goods returned must be in as new condition with all seals intact and the product unused.
If any item(s) are missing when received then the product is deemed incomplete. Items returned that are incomplete, damaged, opened or used will be returned to you in the condition received.
Carriage costs for dispatch and returning the Goods are your responsibility.
The Goods remain your responsibility during transit and until signed for by us.
All goods must be returned within 7 days of delivery.
Some items may be exempt for hygiene reasons such as Incontinence Products, Bathing Aids, Toileting Aids, etc.
This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.
11. Changes to the Terms
Local Mobility UK LTD reserves the right to modify these Terms and Conditions without notice. Your continued use of the Site after any change Local Mobility UK LTD makes to the Site will be considered as acceptance of those changes. You should revisit these Terms from time to time to review the current Terms because they are binding on you.
12. Statutory rights
These Terms and Conditions do not in any way affect your statutory rights.
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