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Delivery Policy
We will dispatch your order by post or courier. Items are normally delivered within 3 working days. Larger Items may take up to 7 working days. Next day delivery is available on certain products. Please contact us for information on any special requirements you may have. We do not ship outside the UK.
Delivery is £2.99 on orders under £15, £4.99 for orders under £50 and free for all orders above £50 within the mainland UK.
Returns Policy
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us.
We will provide a full product refund including VAT within 30 days of your notice. Postage costs are non refundable.
If you have purchased the Goods as a consumer, an order for Goods may be cancelled by notice in writing sent within the first 7 working days of your order beginning with the day after the day on which you receive the goods.
Goods must be returned unused, complete including all packaging. You are responsible for ensuring that goods returned must be in as new condition with all seals intact and the product unused.
If any item(s) are missing when received then the product is deemed incomplete. Items returned that are incomplete, damaged, opened or used will be returned to you in the condition received.
Carriage costs for dispatch and returning the Goods are your responsibility.
The Goods remain your responsibility during transit and until signed for by us.
All goods must be returned within 7 days of delivery.
Some items may be exempt for hygiene reasons such as Incontinence Products, Bathing Aids, Toileting Aids, etc.
This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.
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