OUR 5 STAR PROMISE TO YOU
EXTENDABLE WARRANTY ON ALL OUR SCOOTERS
- We believe in our product & confidently offer extended limited warranty across all of our scooter range.
FIRST CLASS CUSTOMER SERVICE 100% OF THE TIME
- We are the Scooter Experts, our customer service staff are trained on all things Scooter including servicing & repairs so we can help with all of your questions.
- Our engineers are manufacturer trained so that on assessment we can diagnose and resolve any issues with your scooter within a day.
- Our Demonstrators have combined experience of over 20 years.
- We have been selling the Mobility Scooters for almost two decades!
FREE EXPERT ADVICE & NO PRESSURE DEMONSTRATION
- We can arrange a home demonstration around your work schedule, carer visits or family members with appointments either at home or a more convenient location for you.
- We understand our customer’s needs, we offer great value service plans along with our extendable warranty to offer you total peace of mind.
- Our demonstrations are completely free with no-obligation.
- Our demonstrators follow a strict BHTA code of practice and our own demonstration checklist to ensure you are comfortable and confident with your Mobility Scooter.
UNRIVALLED AFTERSALES SERVICE
- Any questions, queries or complaints will be responded to within 1 business day.
- We strive to offer the best aftercare with expertly trained customer service staff available over the phone 6 days a week..
- All your order, service and repair history are stored on our system so that you do not have to repeat yourself if you are connected to a different Customer Service agent.
- If the scooter is away from you for service or repair for more than 5 working days, we will provide you with a courtesy scooter free of charge!
- We offer ‘at-home’ servicing and repair for our customers who rely on the scooter daily.
TO PROVIDE THE RIGHT PRODUCT OR SERVICE TAILORED ESPECIALLY TO YOU
- We are a community and all Local Mobility customers will have access to exclusive offers.
- We offer free aftercare and support over the telephone which you can call as often as you like for the smallest of problems.
- All your order, service and repair history are stored on our system so that you do not have to repeat yourself if you are connected to a different Customer Service agent.
- We love to share customer reviews and experiences on our Blogs and Review page.
- We have a selection of demonstration, FAQ’s and instruction videos to help you after you have purchased your Mobility Scooter.
