Your order will be dispatched by post or courier. Items are normally delivered within 3 working days. Larger Items may take up to 7 working days. Next working day delivery is available on certain products. Please contact us for information on any special requirements you may have. We do not ship outside the UK.
Delivery is £2.99 on orders under £15, £4.99 for orders under £50 and free for all orders above £50 within the mainland UK.
In the rare event that our Next Working Day delivery service fails we may refund the difference in price for using this service. We are not held responsible for the postal or courier service failing to deliver on time.
Exchanges & Refunds
We want you to be happy with your purchase. If you are not, products can be returned with proof of purchase we will exchange or refund.
Items must be returned within 14 days of delivery.
We will provide a full product refund including any VAT paid on the goods purchased.
Postage costs for dispatching and returning goods are non refundable.
We will refund you as soon as possible, but usually within 10-14 working days of goods being received by Local Mobility UK.
We will dispatch the goods chosen in exchange for no extra cost as soon as the return is processed.
If the price differs in value a customer service advisor may contact you when processing your exchange on the contact number provided when you placed your original order. If you wish to change this please include this.
Products Exempt From Refunds and Exchanges
Some items may be exempt for hygiene reasons such as incontinence products, bathing aids, toileting aids, etc.
Special order items such as products made to order are exempt from returns.
It is important that any items returned are in unused condition, complete, including undamaged packaging. Failure to the above may result in re-packaging charges or the product being returned to you.
Mattresses are in outer plastic packaging.
1. To check that the product is satisfactory leave the plastic packaging /poly bag intact.
3. This outer packaging/poly bag is suitable to allow the mattress to be tested for comfort.
4. As the mattress is a hygiene sensitive product it cannot be returned once outer poly bag is removed (This does not affect your statutory rights).
5. If the mattress is not satisfactory, customers should ring our special Customer Service number (0800 012 4257)
6. If you are happy with your mattress, please dispose of all packaging in a responsible manner and recycle if possible.
Our returns policy is in accordance with Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013
This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the government’s consumer advice helpline) or your local trading standards office.
Returns Dept, Local Mobility UK, Unit 3 Commonwealth Close, Leigh Commerce Park, Lancashire, WN73BD